Customer Account Manager - Canada

Customer Account Manager - Canada

At our Company, we grow People, Brands, and Businesses! We are seeking a highly talented Customer Account Manager to be responsible for increasing sales, creating and executing customer business plans, identifying key opportunities and optimizing trade spending to the Company clients at assigned customers. This position has responsibility for managing the day to day interaction with specific customers to drive customer/client sales. Also serves as the customer’s primary point of contact for client specific opportunities and/or issues. 

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Health, Dental, Disability, Life, Lifeworks Program)
• PerkSpot Discounts on Travel, Movies, Cell Phones and more
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

• Management of the business (assortment, shelving, promotions, merchandising & pricing).
• On-going interaction with key customers (face to face, phone or e-mail).
• Develop annual business plans with key customers fully aligned with client expectations.
• Present all new products and line extensions using client data and support material.
• Provide on-going opportunities to further increase sales or to close gaps versus plan.
• Effectively manage trade spending funds to budget while maximizing profitability.

Qualifications:

• Bachelor's Degree in Business or equivalent job-related experience is required
• 3-5 years of experience in sales (preferably in Food or CPG)
• Must have proven successful track record at delivering consistent business results
• Exceptional interpersonal, communication and presentation skills
• Creative thinking, analytical and problem-solving skills
• Negotiating skills; Leadership and emotional maturity

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Customer Account Manager is responsible for increasing sales, creating and executing customer business plans, identifying key opportunities and optimizing trade spending to the Company clients at assigned customers. This position has responsibility for managing the day to day interaction with specific customers to drive customer /client sales. Also serves as the customer’s primary point of contact on client specific opportunities and / or issues.

Essential Job Duties and Responsibilities

• Management of the business (assortment, shelving, promotions, merchandising & pricing)
• On-going interaction with key customers (face to face, phone or e-mail)
• Develop annual business plans with key customers fully aligned with client expectations
• Present all new products and  line extensions using client data and support material
• Provide on-going opportunities to further increase sales or to close gaps versus plan
• Effectively manage trade spending funds to budget while maximizing profitability
• Complete all administrative tasks such as forecasting, deductions, etc.

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel and Driving is an essential duty and function of this job 

Travel up to 30%

Minimum Qualifications

Education Level: (Required): Bachelor's Degree or equivalent experience

Field of Study/Area of Experience:  Business

3-5 years of experience in sales (preferably in Food or CPG)

Skills, Knowledge and Abilities

• Must have proven successful track record at delivering consistent business results
• Strong commercial sense and industry knowledge
• Exceptional interpersonal, communication and presentation skills
• Self-management and organizational skills
• Creative thinking, analytical and problem solving skills
• Ability to work independently as well as part of a team
• Ability to “think on one’s feet” and make decisions in a fast paced environment
• Negotiating skills
• Leadership and emotional maturity
• Focused on value added selling
• Proficiency in computer skills (Microsoft Office Suite)

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. 

Additional Information Regarding The Company Job Duties and Job Descriptions

The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee’s employment, which can only be modified in a writing signed by the CEO.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.    

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law.  As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The Company welcomes and encourages applications from people with disabilities.  The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process.  If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants